Humiscope: Indoor Environment Control Specialists
While walking through who we are, who we will become and how we will achieve this, we obviously needed to discuss our clients - who they are, what they want and need in order for them to run a successful business. The two need to align.
The Rebrand Process: Our Clients and Us
In a nutshell we bedded down that:
Our Purpose: We keep businesses and people healthy.
Or Vision: To become Australia’s indoor environment specialist of choice.
Our Mission: We take a detail-oriented approach, utilise the latest technology and draw on our years of expertise to solve indoor climate challenges in ways our competitors cannot.
Support isn’t simply a word for us, it is how we operate on a fundamental level.
Who Are Our Clients
We work with industries where indoor humidity and climate control is crucial. Our clients face an immense amount of pressure when it comes to protecting the production of their assets. Where even an incremental fluctuation in humidity or temperature can cause issues to their product, production process or storage conditions.
What Do Our Clients Need
The team at Embark Agency spoke with several of our current clients and potential clients and came back to us with their findings. We were glad that it confirmed what we already knew.
We are dedicated
to providing the best possible solution. We are supportive to both our clients, their businesses and each other. And we build and maintain trust with our clients by being honest and not compromising on our values.
Our clients need their indoor environment controlled. In many instances controlled in such a precise way to ensure optimal production efficiency and supreme product quality. A solution, that once installed, requires little or no extra resource from them.
There are numerous humidity and temperature management solutions available on the market. However, due to the high risk and flow on effect of solutions not meeting the mark, our customers need a solution they can trust.
What Do Our Clients Want In a Partner?
“ Katherine was terrific. Nothing was too much trouble and she couldn’t have been more helpful.” ~ Peter Schulte, Managing Director, Schulte’s
We are always humbled by words of gratitude we receive from our clients. Knowing we are a trusted partner and deliver beyond our clients’ expectations not only gives us warm and fuzzy feelings - it also confirms that what we stand for as a business, is being seen and acknowledged.
“ Humiscope offered strong technical support during the inquiry and tender process which provided confidence in the technical knowledge of the company. They worked well to overcome technical challenges presented with a space constrained project site.” ~ Dallas Garratt, GM Operations - Cap-XX Australia.
What We Do
With a special focus on dehumidification technology, we provide energy efficient indoor environment systems; from simple applications to specially engineered solutions for industries that require precise climate and humidity control. We are the only Australian company that provides turnkey solutions for low dew point applications such as lithium-ion battery production and testing facilities..
What Do We Want Clients To Know
While we are experts in our field, we are also relatable. We hold ourselves to a high professional standard, take a detail-oriented approach, utilise the latest technology and draw on our years of expertise to solve indoor climate challenges in ways our competitors cannot.
What We Loved About The Brand Discovery Process
It was really cool spending time talking about us (working on the business, not in it) and really interesting to hear what our team thought, both long standing and new. Seeing what the ‘old timers’ thought of the company from its initial stages to now and how much we have grown. And it was refreshing to hear what the ‘newbies’ thought of Humiscope and to see that there were crossovers.
What Did Our Clients Say About Us…?
Embark Agency spoke with a few of our clients to find out what it is they look for in a supplier and how they perceive Humiscope. Some more heart warming comments but also a much clearer understanding of what our clients need and expect in a trusted partner. We were very happy that it confirmed what we already new.
Our clients look for:
KNOWLEDGEABLE
Professional - Approachable - Relatable
PEACE OF MIND
Confident - Understood - Supported
ACCOMPLISHED
Excited - Improved Efficiencies - Exceeded Expectations
If you want to speak to an indoor environment control specialist about how we can help you - call us today. We can deliver systems from simple applications to specially engineered solutions. We love what we do!